The four metrics that matter
1. Presence
Does the AI name your business at all? Scored as a percentage of prompts where you appear. Below 25% means the model does not reliably know you exist for that query type.
2. Accuracy
When you are named, is the description correct? Wrong location, wrong service, wrong client type, outdated positioning. Accuracy failures are entity failures.
3. Framing
How does the AI position you relative to competitors? First-mentioned, expert, premium, budget, niche, generalist. Framing is your brand story, filtered through the model.
4. Recommendation
Does the AI recommend you as a first choice, a considered option, or an also-ran? Recommendation strength is the closest AI equivalent to a sales-qualified lead.
The five-step measurement method
Step 1. Build a fixed prompt set
Write 10 to 15 prompts a real buyer would ask. Mix discovery prompts (best X in Australia, top X for Y), comparison prompts (X vs Y), and problem prompts (how do I solve Z). Freeze the set. This is your measurement instrument, and it only works if it stays constant.
Step 2. Run every prompt across four platforms
ChatGPT, Claude, Gemini, and Perplexity. Fresh chat for each prompt to avoid context bleed. Copy the raw answer into a shared document. This is 30 to 45 minutes of work for a typical prompt set.
Step 3. Score four dimensions per answer
Presence, accuracy, framing, recommendation. Use a 0 to 3 scale for each. Log the score against the prompt, platform, and date. A spreadsheet is fine. Fancy tooling is not required.
Step 4. Benchmark against three named competitors
Repeat the scoring for three competitors you would lose deals to. The absolute numbers matter less than the gap. Being present in 80% of ChatGPT answers is meaningless if your top competitor is at 95%.
Step 5. Repeat monthly. Trend the results.
Same prompts, same day of the month. A single measurement is a snapshot. A trend line is a diagnostic. Fixes take four to twelve weeks to show, and you cannot see that without monthly data.
How to interpret AI brand visibility scores
Presence rate under 25%. The model does not reliably know you exist for that query type. The fix is entity clarity and authority pages, not more content volume.
Presence 25 to 60%. You appear inconsistently. Usually a signal that different AI systems are pulling from different sources and getting conflicting descriptions of your business. The fix is entity consistency across your site, directories, and third-party references.
Presence above 60%. AI systems can retrieve you reliably. Presence is no longer the bottleneck. The next lever is framing. How AI describes you relative to competitors becomes the thing that wins or loses the recommendation.
How to benchmark against competitors
The absolute score is less useful than the competitive gap. Pick three competitors you would genuinely lose deals to. Run your prompt set for each of them. Score them on the same four dimensions.
A brand at 60% presence in a category where the leader sits at 90% has a serious gap. A brand at 60% presence in a category where the leader sits at 65% is competitive and should focus on framing and recommendation instead. Same score, very different strategies.
